Last Updated: January 2026
Returns are accepted only for damaged, defective, or incorrect products received by the customer.
Requests must be raised within the specified timeframe as mentioned on the product page after delivery.
Returns will not be provided for select products (clearance, personalized, or designated non-returnable items).
Approved refunds will be processed directly to the original payment method used during the transaction.
Actual processing time for the credit depends on the specific payment gateway and your bank's internal policies.
Orders can be cancelled anytime before dispatch.
Once shipped, orders cannot be cancelled.
EtoyMart reserves the absolute right to verify claims and inspect returned products before final approval of any return or refund request.
Dedicated to providing a fair and transparent shopping experience.